How to contact BA StarHub
BA StarHub receives reader messages through the comment and feedback area on the relevant article or page. This keeps each message tied to the content it refers to, so corrections, tips, and rights concerns can be routed to the right desk quickly.
Message types we handle
- Corrections: factual errors, outdated price references, mislabelled market data, or unclear analytical wording. Include the article title and the sentence or figure you want reviewed.
- News tips: market developments, exchange or protocol changes, regulatory updates, or story leads. Please explain why the item matters to traders or investors and provide any supporting sources you can.
- Copyright and rights concerns: claims involving reproduced images, embedded content, text passages, or other protected material. Include the page URL, a description of the material in question, and the basis of your request.
Response times and priority
Messages are reviewed during normal editorial working hours. Correction and copyright requests are prioritised over general tips because they may affect the accuracy or rights position of published material. We aim to acknowledge time-sensitive corrections within 1 working day and copyright concerns within 1 working day. General news tips and editorial suggestions are reviewed within 3 working days; useful items may receive no reply if they are not suitable for publication.
What we need from you
For the fastest handling, leave your message in the comments or feedback area attached to the relevant page. Do not include sensitive personal information, private keys, account credentials, or trading instructions. We may edit or summarise reader messages when replying publicly to protect privacy and keep the discussion focused.
Editorial note
Market data and news can change quickly. If you are reporting a pricing error or a breaking development, mention the time zone and the data source you compared, if available. This helps our analysts verify the issue without delaying the correction.